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Insights

Insights
June 2, 2020

Goodbye, spam calls. Find out why you’ll be trusting Caller ID

We’ve all been there: your phone rings with an unknown number, you pick it up,…
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Insights
April 16, 2020

Call centers aren’t keeping up with COVID-19. Will orthopedics be ready?

Just a few weeks ago, orthopedists started to see elective procedures getting cancelled as the administrator…
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Insights
March 24, 2020

How is COVID-19 impacting orthopedic practices?

The novel coronavirus, or COVID-19, has impacted families, lives and workforces around the world. Few…
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Insights
September 6, 2019

The real reason why physician practices have a hard time answering your phone call

I was recently talking to a friend of mine, who mentioned she had called a…
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Insights
August 13, 2019

Top 5 Takeaways from the Voice of Healthcare Summit at Harvard Medical Center

Last week, I attended the Voice of Healthcare Summit in Boston, which was organized by Bradley…
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Insights
July 30, 2019

A lesson from Amazon: What’s not going to change in healthcare

In June, I attended the Amazon re:MARS conference in Las Vegas, which explores innovation in…
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